Refund policy

Return & Refund Policy

At MUDIVA, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Eligible Returns

A return or replacement may be accepted if:

  • The product was damaged during delivery.
  • You received an incorrect product.
  • The product has a manufacturing defect.

Please provide clear photos/videos of the product and packaging when contacting us.

Non-Returnable Items

For hygiene and safety reasons, opened or used skincare and personal-care products cannot be returned or exchanged, unless the product is defective or incorrect.

Refunds & Replacements

Once your request is reviewed and approved, we may provide a replacement or refund, depending on the situation.

Refunds, when approved, will be processed to the original payment method.

Contact Us

For return or refund assistance, please contact our support team through the Contact Us page.

Important: Only use the 48-hour rule if you actually want that to be your policy. If you tell me your exact return rule (e.g. no returns / 7 days / damaged only / COD orders), I can make it match MUDIVA exactly.