Returns & Refunds
Returns & Refunds
At MUDIVA, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Eligibility for Returns
Returns or replacements may be accepted for products that arrive damaged, defective, or incorrect.
To request a return or replacement, please contact us within 48 hours of receiving your order.
Please provide your order number and clear photos/videos showing the issue with the product.
Non-Returnable Items
Products that have been opened, used, or damaged after delivery may not be eligible for return or replacement.
Refunds
Once your request is reviewed and approved, we will process the applicable refund or replacement.
Refund processing time may vary depending on the payment method and payment provider.
How to Contact Us
For return, replacement, or refund-related queries, please contact our support team with your order number and details of the issue.